Name: Supply Chain Trademark for Personal Alarm Services
Issuing Organisation: QAEH: Stichting Quality Assurance eHealth
Country: The Netherlands
Issue Year: 2012
Forward Review Date: Not known. Adapted in 2016 to include use of mobile personal alarms.
Domains: Active and Healthy Ageing, Homes, Services
Fields: Assistive Technologies, Health and Well-being
Intended Audience: Carers, Governmental and Public Sector bodies, Older People, Private Sector bodies, Professional and Trade Bodies, Third (Voluntary) Sector bodies
Abstract: The QAEH-WDTM quality mark derives from original work by WDTM (Housing, Services and Technology for People). It is concerned with processes around personal alarms. It relates to a 'supply chain' comprising suppliers (software and equipment), installers, care centres, alarm responders and service providers. A code of practice applies by which organisations can become certified. The quality mark is concerned with service alignment for e.g. the 'client interface' (including contracts, management of data, etc.); installations and testing of devices; managing 'incidents'; and service continuity. Auditors (by which certification can be conferred) are WDTM members who benefit from external training.
Relevance to Active and Healthy Ageing: High
Older Person Specific : Yes
Usage: Some twenty organisations in The Netherlands are certified to the quality mark. This includes suppliers and service providers.
Comment: Because of its focus on 'process' and its quest to engage all service provider parties, the QAEH-WDTM quality mark is distinctive. The take-up in The Netherlands bears testinomy to its significance in relation to telecare and social alarms in that country.