Name: Supply Chain Trademark for Personal Alarm Services
Issuing Organisation: QAEH: Stichting Quality Assurance eHealth
Country: The Netherlands
Issue Year: 2012
Forward Review Date: Not known. Adapted in 2016 to include use of mobile personal alarms.
Domains: Active and Healthy Ageing and Services
Intended Audience: Carers, Governmental and Public Sector Bodies, Older People, Private Sector Bodies, Professional and Trade Bodies, and Third (Voluntary) Sector Bodies
The QAEH-WDTM quality mark derives from original work by WDTM (Housing, Services and Technology for People). It is concerned with processes around personal alarms. It relates to a ‘supply chain’ comprising suppliers (software and equipment), installers, care centres, alarm responders and service providers. A code of practice applies by which organisations can become certified. The quality mark is concerned with service alignment for e.g. the ‘client interface’ (including contracts, management of data, etc.); installations and testing of devices; managing ‘incidents’; and service continuity. Auditors (by which certification can be conferred) are WDTM members who benefit from external training.
Relevance to Active and Healthy Ageing: High
Older Person Specific: Yes
Usage: Some twenty organisations in The Netherlands are certified to the quality mark. This includes suppliers and service providers.
Because of its focus on ‘process’ and its quest to engage all service provider parties, the QAEH-WDTM quality mark is distinctive. The take-up in The Netherlands bears testinomy to its significance in relation to telecare and social alarms in that country.