Human Factors (HF); Requirements for Relay Services

Name: Human Factors (HF); Requirements for relay services
Number: ETSI ES 202 975
Issuing Organisation: ETSI
Country: International
Website: http://www.etsi.org/deliver/etsi_es/202900_202999/202975/02.01.01_60/es_202975v020101p.pdf
Type: Standard
Issue Year: 2015
Forward Review Date: Not known
Availability: TBD
Domains: Services
Fields: Assistive Technologies, Other
Intended Audience: Governmental and Public Sector bodies
Abstract: The document specifies requirements for relay services provided over ICT networks. It is intended to give information suitable for incorporation into contracts between commissioning agents and relay service providers. The document is applicable to all kinds of relay services which enable a user with functional limitations related to hearing, vision, speech or cognitive functions, or combinations thereof, to converse with other users. The document applies to text relay services, speech-to-speech relay services, video relay services, and captioned telephony services. Requirements are specified for services provided on a 24/7 basis, as well as for limited-hour services. The document does not place requirements on network operators.
Relevance to Active and Healthy Ageing: Accessibility and design for all
Older Person Specific : Yes
Usage: Not known
Comment: TBD

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